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Frequently Asked Questions

  • Do you have an electric sharing bike?

    There is a station for the electric share bike "SHEARO" in the hotel bicycle parking lot.
    You can easily use it with the smartphone app.
    FeeContinue reading
  • What kind of service do you have?

    Please contact the front desk for the following items.
    Fax reception(For a charge)
    Wake-up call rental cycle
  • Is there a smoking space?

    There is no smoking space in the facility.Ashtrays are available outside the entrance.
  • Is there a rental cycle?

    Two bicycles are rented out. The usage fee is 200 yen per day.When feeling the wind and fragrance and relaxing around the neighborhood, you Continue reading
  • Is there a parking lot under contract?

    For customers arriving by car, "Ueno Parking" reservations are now accepted. Within 24 hours from receipt · In and out freely 3000 yen per nContinue reading
  • Do you have eating places nearby?

    There are plenty of shops, including Ueno, the land pattern and many established venues.Front desk staff can be informed as far as we can unContinue reading
  • Is there another room with bath and toilet?

    "SAKURA" and "AIKA" Superior Twin "Bed Style" and Japanese-style room 22 sqm and Japanese-style room 11 sqm (203) Japanese-style room 8 sqm Continue reading
  • Can I put a motorcycle and a bicycle?

    There is a bicycle and motorcycle parking space on the hotel grounds.As the number is limited, we would appreciate it if you could let us knContinue reading
  • Japanese style Western-style toilet?

    All facilities in this facility are Western style shower toilets.
  • About FAX transmission / reception

    Fax transmission is available for a fee. Receipt will be free, but please be advised that you will enter the room number and guest name whenContinue reading
  • About baggage shipping (Shipping from the hotel)

    Yamato Takkyubin is available. Shipping fee table is available at front desk. Please confirm.
  • Is breakfast only Japanese style set menu?

    We are preparing "Okasan no Breakfast" for Okasan no Breakfast.Please enjoy freshly baked daily change grilled fish and handmade sushi rollsContinue reading
  • Is there a non-smoking room?

    All rooms have been non-smoking since June 2019. Please use with confidence.
  • What are the convenience facilities in the vicinity?

    "The following facilities are located in the vicinity of the hotel.
    ■convenience store:2 minutes to 3 minutes on foot(FamilyMart,LAWSON,SEVContinue reading
  • Is there a place to save money?

    It is a convenience store 2 minutes on foot from the hotel and 5 minutes on foot. There is a cash service corner of Mizuho Bank and SMBC.
  • Is there a non-smoking room?

    The second floor, the third floor, the fifth floor are made a non-smoking floor. We are preparing for all types of single, double rooms and Continue reading
  • Is there a child menu for breakfast?

    Yes, we offer 330 yen (tax included) for infants.
  • Can you sleep together with children?

    Children up to elementary school students will be able to lodge a single person per adult in a twin room, a Japanese Modern Room style JapanContinue reading
  • Please tell me specifically what lending equipment is.

    If you wish, please ask the front desk.
    ●Iron●Ironing board●Dishes●trouser presser●Sewing kit●blanket●Thermometer●Nail Clipper "Mobile CharContinue reading
  • Can I bring in food and drinks?

    Please refrain from bringing in the banquet hall and restaurant, but you can bring in your room freely.
  • Is there a newspaper?

    Newspapers are not for sale nor for viewing.
  • Do you communicate with mobile phones?

    au / docomo and SoftBank are available for calls throughout the facility.
  • Is there a wheelchair loan?

    I'm sorry.We do not loan wheelchairs. Thank you for your understanding.
  • About guide dogs and assisting dogs

    Guests accompanied by guide dogs and helper dogs are available. In addition to the restaurant, all in the facility is available. In case of Continue reading
  • Can I use a credit card?

    Various credit cards such as VISA, JCB, UC, American Express are available.
  • How can I clear the early departure departure?

    24-hour front desk staff is on site so we can receive it at any time.
  • About payment method of room charge

    The hotel will pay the accommodation fee at check-in.
  • If you feel sick,

    There is a medical practice clinic from 3 to 5 minutes on foot. Please consult the front desk when you feel sick during your stay. I will guContinue reading
  • When is the best time to see the cherry blossoms in Ueno Park?

    It is a best time to visit from the beginning of April every month for about a month. Cherry blossom trees in Ueno Park are famous for 10 miContinue reading
  • Can I order massage?

    We can arrange massage until 1 o'clock. (40 minutes / ¥ 4500 yen)

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Please feel free to contact us if you have any questions.